At Gemjewel.com, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards, gemjewel.com states that carat total weight in all purchases may vary 0.05 carats from stated weight.

In gemjewel.com, we display the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.

Also, for each item containing multiple gemstones, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.

Gemjewel.com guarantees all products of goods as natural precious stone passing the process of adjusting quality by way of giving the heat that is acceptable generally and reputable for Ruby and Sapphire being past this process. If any precious stones become unheated, it will be mentioned in product details of those items.

If you're interested in a piece of gemstone or jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us

Paypal: Third party secured payment systems.
Escrow: Third party secured payment system. We accept total order value above US$400 only.
Bank wire transfer: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $250 or more. (This facility is available to the repeat buyers only and bank account details will be revealed upon request.

To help ensure you make the right choice, we offer a very flexible return policy. If, for any reason, you are not satisfied with your order and it is still in new condition, you can return it for an exchange or refund. Click here for the details of our 30 days Return Policy.

Gemjewel.com is committed to offering high-quality gemstones, diamonds and jewelry, sourced direct from the miners, manufactures and from the world’s largest and best suppliers. As responsible citizens and Gem & jewelry merchants, we share the public’s concern regarding conflict products. At Gemjewel.com, we only purchase or source or list product that are only through respected, well-established, legal channels.

At Gemjewel.com, we will continue to work, support and promote any process that works to uphold legitimacy in gems and jewelry industry.

All content on this site, including text, graphics, images, and logos (unless otherwise indicated) is our property and as such is protected by international copyright laws and regulations.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.