Our selections of fine gemstones and jewelry would only exceed your expectation. However If for any reason you aren't satisfied, you can return within thirty days. If you have any questions about our return procedure, please don't hesitate to Contact us.

To return or exchange a gemstones or jewelry item to gemjewel, follow as below:
1. Email to sales@gemjewel.com or Login to your account and go to the Return Items section and enter the details for your return item(s) and the reason for your return
2. We would email you the address and other details to follow for the return shipment.

Once your return is received, it will be reviewed by our Quality Assurance department. You will receive e-mail notification regarding your return or exchange within seven business days. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery

Return items satisfying all the above mentioned, your refund will processed immediately. You will have to bear the shipment charges only. And in any case the return was due to our fault we will bear all shipping cost.